View FAQ By Topic
View FAQ By Topic
Cancelation/Returns/Refunds
- If the order or the item(s) that you want to cancel have not been shipped yet, you can cancel the order directly through your “My order” section.
- If you wish to cancel an order that has been shipped but has not yet been delivered, kindly do not accept the delivery of the order. Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 7 – 10 business days. Shipping charges will be deducted while making the refund.
Only if the order has not gone out from warehouse and if you order is cancelled, then the shipping charges will be refunded.
If the shipment has left our warehouse and is out to your delivery hub, then shipping charges will NOT be refunded.
You will get the refund within 7 – 10 business days.
In case you want to return a part of your delivery, please write to us at help@paccosmetics.com
- For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 7-10 working days of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
- For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 7-10 working days of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
If you wish to change address or phone number in the order, you can You can call us on +91 88795 01516 within 12 to 24 hours of placing the order. You cannot change the address once the order is shipped.
You can view the status of your orders and other related tracking information by visiting the “My Orders” section after you login to the account through which you have placed the order.
Once the order is shipped, you can see a button “Track” which will give you more detailed information about your order status.
If your order has been shipped and you are still not able to know the order status through tracking link, wait for 12 hours. In some rare cases, courier partners may take upto 12 hours to activate the tracking link.
No cancellation charges will be levied in case if you cancel your order. However, shipping charges will NOT be refunded if the shipment has left our warehouse and is out to your delivery hub.
In case if the order has not gone out from our warehouse and if your order is cancelled, then the shipping charges will be refunded.
You can view and track all your orders from the ‘My Order’ option in the menu. In case if the same is not visible in the ‘My Order’ section then you can call us on +91 88795 01516 or drop an email to help@paccosmetics.com.
Our shipments go through quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund within 2 days of receiving the order. You can write to us on help@paccosmetics.com. Replacement and/or reverse pick up will be applicable only once.
After we receive the shipments you will get the amount in your bank account within 7 to 10 working days. You will have to mention the account number in the refund email that you write to help@paccosmetics.com
