FREQUENTLY ASKED QUESTIONS

GENERAL

What does PAC stand for?

PAC stands for Professional Artist Cosmetics. The brand aims at bringing everything that makeup lovers & professional makeup artists require in their artistic endeavours right from well-crafted makeup brushes to highest quality colour cosmetics.

Where is the brand originally from?

Professional Artist Cosmetics (PAC) is a brand from India. The brand’s official journey began in the year 2006 and has continued ever since.

Does PAC test on animals?

All our Products are 100% cruelty-free and not tested on animals.

What type of ingredients are used in PAC products?

We use the safest ingredients to curate our products. In order to know the entire ingredient list of individual products please click on the respective product on our site. Please be aware that ingredient lists may change or vary from time to time. Please refer to the ingredient list on the product package you receive for the most up to date list of ingredients.

Where can I find PAC Products?

You can purchase PAC products on http://www.paccosmetics.com. We will soon be expanding our presence online and offline. You can also check our PAC stores around by clicking on https://bit.ly/2VbK4NR

How can I find the right product for me?

We offer a huge range of products for all your makeup needs. Just visit our website & select product category from Face, Eye, Lip, Makeup Brushes & many more, click on the product & check out the product description. In case you need any further help, you can also reach us through our Facebook Page & Instagram Handle.

How do I use PAC Products?

Once you have shortlisted a product, please click on the how to use button on the product page & you will find a small write up with instructions. If it is still not helpful, please drop us a mail at help@paccosmetics.com and we shall get back to you at the earliest.

I am having trouble accessing the website?

If you are experiencing any difficulty accessing the website, you may consider refreshing your browser. Also, make sure your internet connection is working properly. If it is not, please contact your internet provider. If internet connection is working properly but you are still having problems, you may need to clean out your temporary internet files, cookies or cache.

SHIPPING

What is the estimate time of the delivery?
All orders placed are processed, dispatched and delivered from Monday – Saturday, excluding national holidays and shall arrive within 3 to 7 working days. Be aware that orders may experience longer processing and delivery times during holidays.
Are there any shipping charges applicable?
Yes, minimal shipping charges of Rs. 50 is applicable on all orders below Rs. 999/-.
Do you ship outside India?
Currently, we do not ship our products outside India. We are constantly working to begin the facility soon to get you your favourite PAC products.
How do I know that my order is confirmed?
Once your order is confirmed, you will receive an email confirming your order details. You will also be notified on your registered email with the respective tracking details when we dispatch the item(s) from our warehouse.
How can I update my address/contact number for my ongoing order?
You can call us on +91 88795 01516 within 12 to 24 hours of placing the order.
Can I edit my order after confirmation?
Once the order is placed, you cannot make any changes in the products.
What does 'Out of Stock' mean?
Out of stock means that the product is not available at the moment. You can provide us your email on the out of stock product page and we shall intimate you as soon as the same is back in stock.
I am having trouble accessing the website?

If you are experiencing any difficulty accessing the website, you may consider refreshing your browser. Also, make sure your internet connection is working properly. If it is not, please contact your internet provider. If internet connection is working properly but you are still having problems, you may need to clean out your temporary internet files, cookies or cache.

CANCELLATION/RETURNS/REFUNDS

How do I cancel an order?
  • If the order or the item(s) that you want to cancel have not been shipped yet, you can cancel the order directly through your “My order” section.
  • If you wish to cancel an order that has been shipped but has not yet been delivered, kindly do not accept the delivery of the order. Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 7 – 10 business days. Shipping charges will be deducted while making the refund.
Will shipping charges be refunded if I cancel?

Only if the order has not gone out from warehouse and if you order is cancelled, then the shipping charges will be refunded.

If the shipment has left our warehouse and is out to your delivery hub, then shipping charges will NOT be refunded.

When will I get my Refund?
You will get the refund within 7 – 10 business days.
What if I used coupon codes or gift card or reward points for payment and I have to cancel my order?
Coupon codes are intended for one-time use only and shall be treated as used even if you cancel the order.
Can I return part of my order?

In case you want to return a part of your delivery, please write to us at help@paccosmetics.com

  • For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 7-10 working days of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
  • For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 7-10 working days of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
How can I change address or phone number in the order?
If you wish to change address or phone number in the order, you can You can call us on +91 88795 01516 within 12 to 24 hours of placing the order. You cannot change the address once the order is shipped.
How do I check the current status of my order?

You can view the status of your orders and other related tracking information by visiting the “My Orders” section after you login to the account through which you have placed the order.

Once the order is shipped, you can see a button “Track” which will give you more detailed information about your order status.

If your order has been shipped and you are still not able to know the order status through tracking link, wait for 12 hours. In some rare cases, courier partners may take upto 12 hours to activate the tracking link.

 

Are there any cancellation charges?

No cancellation charges will be levied in case if you cancel your order. However, shipping charges will NOT be refunded if the shipment has left our warehouse and is out to your delivery hub. 

In case if the order has not gone out from our warehouse and if your order is cancelled, then the shipping charges will be refunded.

Why is my order not showing?

You can view and track all your orders from the ‘My Order’ option in the menu. In case if the same is not visible in the ‘My Order’ section then you can call us on +91 88795 01516 or drop an email to help@paccosmetics.com.

What do I do in cases of failed delivery?

Our shipments go through quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund within 2 days of receiving the order. You can write to us on help@paccosmetics.com. Replacement and/or reverse pick up will be applicable only once.

When will I get my return refund?

After we receive the shipments you will get the amount in your bank account within 7 to 10 working days. You will have to mention the account number in the refund email that you write to help@paccosmetics.com

ACCOUNT

How do I register my account?

Go to www.paccosmetics.com,Click on Register link from the top, enter your email address and click on Register. An email would be sent to your registered address with the password for your account.

Is my personal information secure?
Yes, we use latest security and encryption techniques to ensure the security of your personal information. We do not sell or rent your personal information to third parties for their marketing purposes. We view protection of users’ privacy as a very important community principle. We understand clearly that you and your information are one of our most important assets.
I forgot my User ID or password.

To request a new password, Go to Forgot password under login section on www.paccosmetics.com enter your and e-mail address and select Submit. You will then receive an e-mail message with a link to reset your password.

My payment is deducted but I didn’t receive the order confirmation.

This can be due to internet connectivity or tech issue. Please call us on +91 88795 01516 or drop an email to help@paccosmetics.com and we would surely assist you with your payment status.

Are there any offers?

For offers, you can check our website banners. You can subscribe to our newsletter and follow us on Facebook Page and Instagram Handle to get updates on the upcoming offers and launches.