PAC stands for Professional Artist Cosmetics. The brand aims to bring everything that makeup lovers & professional makeup artists require in their artistic endeavors right from well-crafted makeup tools to the highest quality color cosmetics.

Professional Artist Cosmetics (PAC) is a brand from Mumbai,  India. The brand’s official journey began in the year 2006 and has continued ever since.

We are proud to share that the majority of our products are crafted with a commitment to ethical and cruelty-free practices. At PAC, we believe in promoting a compassionate and sustainable approach to beauty. We are continuously working towards expanding our vegan and cruelty-free product range.

We use the safest ingredients to curate our products. In order to know the entire ingredient list of individual products please click on the respective product on our site. Please be aware that ingredient lists may change or vary from time to time. Please refer to the ingredient list on the product package you receive for the most up-to-date list of ingredients.

You can find our wide range of beauty products on our official website at https://www.paccosmetics.com. To make your shopping experience convenient, you can explore our collection on popular online marketplaces such as Nykaa and Tira. Additionally, we will soon be expanding our presence offline. You can also check our PAC stores around by clicking on https://bit.ly/2VbK4NR

Discover a diverse range of makeup essentials on our website! Explore categories such as Face, Eye, Lip, Makeup Brushes, and more. Simply click on a product to access detailed descriptions. For any further assistance, connect with us on Facebook and Instagram, our team would be delighted to help you with your beauty needs!

Found your perfect product? Great! Click on the 'How to Use' button on the product page for a concise set of instructions. If you need more assistance, drop us an email at help@paccosmetics.com, and we'll respond promptly. Your satisfaction is our priority!

If you're facing difficulty accessing our website, try refreshing your browser. Ensure your internet connection is stable; if not, reach out to your provider. Should the issue persist, consider clearing your temporary internet files, cookies, or cache. For further assistance, feel free to contact us. We're here to help.

All orders placed are processed, dispatched, and delivered from Monday – Saturday, excluding national holidays, and shall arrive within 3 to 7 working days. Be aware that orders may experience longer processing and delivery times during holidays.

Yes, minimal shipping charges of Rs. 50 is applicable on all orders below Rs. 499/-.

Currently, we do not ship our products outside India. We are constantly working to begin the facility soon to get you your favorite PAC products.

Once your order is confirmed, you will receive an email confirming your order details. You will also be notified on your registered email with the respective tracking details when we dispatch the item(s) from our warehouse.

You can call us at +91 88795 01516 within 12 to 24 hours of placing the order.

Once the order is placed, you cannot make any changes to the products.

Out of stock means that the product is not available at the moment. You can provide us with your email on the out-of-stock product page and we shall inform you as soon as the same is back in stock.

If you are experiencing any difficulty accessing the website, you may consider refreshing your browser. Also, make sure your internet connection is working properly. If it is not, please contact your internet provider. If your internet connection is working properly but you are still having problems, you may need to clean out your temporary internet files, cookies, or cache.

• If the order or the item(s) that you want to cancel have not been shipped yet, you can cancel the order directly through your “My order” section.
• If you wish to cancel an order that has been shipped but has not yet been delivered, kindly do not accept the delivery of the order. Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 7 – 10 business days. Shipping charges will be deducted while making the refund.

Only if the order has not gone out from warehouse and if you order is cancelled, then the shipping charges will be refunded.

If the shipment has left our warehouse and is out to your delivery hub, then shipping charges will NOT be refunded.

You will get the refund within 7 – 10 business days.

Coupon codes are intended for one-time use only and shall be treated as used even if you cancel the order.

In case you want to return a part of your delivery, please write to us at help@paccosmetics.com

• For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 7-10 working days of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
• For cash-on-delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 7-10 working days of us receiving the products back and your bank details via email. It will take an additional 2-3 business days for the amount to reflect in your account.

You can view the status of your orders and other related tracking information by visiting the “My Orders” section after you log in to the account through which you have placed the order.

Once the order is shipped, you can see a button “Track” which will give you more detailed information about your order status.

If your order has been shipped and you are still not able to know the order status through the tracking link, wait for 12 hours. In some rare cases, courier partners may take up to 12 hours to activate the tracking link.

No cancellation charges will be levied if you cancel your order. However, shipping charges will NOT be refunded if the shipment has left our warehouse and is out to your delivery hub. 

In case the order has not gone out from our warehouse and if your order is canceled, then the shipping charges will be refunded.

You can view and track all your orders from the ‘My Order’ option in the menu. In case the same is not visible in the ‘My Order’ section then you can call us at +91 88795 01516 or drop an email to help@paccosmetics.com.

Our shipments go through quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request a replacement or cancellation and refund within 2 days of receiving the order. You can write to us on help@paccosmetics.com. Replacement and/or reverse pick-up will be applicable only once.

After we receive the shipments you will get the amount in your bank account within 7 to 10 working days. You will have to mention the account number in the refund email that you write to help@paccosmetics.com

Go to www.paccosmetics.com,Click on the Register link from the top, enter your email address, and click on Register. An email will be sent to your registered address with the password for your account.

Yes, we use the latest security and encryption techniques to ensure the security of your personal information. We do not sell or rent your personal information to third parties for their marketing purposes. We view the protection of users’ privacy as a very important community principle. We understand clearly that you and your information are one of our most important assets.

To request a new password, Go to Forgot password under the login section on www.paccosmetics.com Enter your e-mail address and select Submit. You will then receive an e-mail message with a link to reset your password.

This can be due to internet connectivity or tech issues. Please call us at +91 88795 01516 or drop us an email at help@paccosmetics.com, and we will surely assist you with your payment status.

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